Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the NEADS website. On some pages, you can order products, apply for a dog, adopt a dog, donate time, or give donations. We do not sell your information to other organizations or make our donor list available to anyone outside the organization. We may collect the following information:

  • Name
  • Address
  • Telephone Numbers
  • Email address
  • Date of Birth
  • Occupation
  • Education
  • Credit/Debit Card Information (in the case of donations)
  • Hobbies
  • Pets

On some pages, you can submit information about other people. For example, in the case of people who are applying for an assistance dog, we may ask for alternative contact information if we are unable to reach you. In this circumstance, we may collect the following information:

  • Name
  • Phone Number
  • Relationship

For people who apply for an assistance dog, we also ask for a brief history of your disability, your physician's details and for information on your living arrangements. We ask for the following personal information:

  • A brief description and history of your disability
  • A brief description of your upper body strength
  • Your physician's name and address
  • Whether you employ a personal care assistant and when
  • The age and relationship of people who live with you
  • Hobbies and interests
  • Other disabilities that we should take into consideration

We also ask for other information that may help us in selecting a proper dog for you, which may contain questions about other personal information.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order nor do we sell our mailing list. We use information about your medical condition, personal care and living arrangements to help us assess the need for a dog and, if accepted, the type of dog. We do not share this information with outside parties except to the extent necessary to assess your requirement. We use the information you provide about someone else when applying for a dog to help us contact you. We do not share this information with outside parties. We use the information you provide about your physician to verify the extent of your disability. By completing this section you are giving NEADS permission to contact your physician. We do not share this information with outside parties. We use return e-mail addresses to answer the e-mails we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better understand how our web site is being used. We do not share this information with outside parties except to the extent necessary to improve our web site.

Finally, we never use or share the personal information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How You Can Correct Your Information

You can receive a copy of, or correct all your personal information that we collect online by e-mailing us  or by writing to us at one of the addresses in the Contact page. You can correct factual errors in your personal information by sending us a request that credibly shows an error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Distribution Lists

From time to time we would like to contact you about the NEADS organization and the services we provide. If you would like us to remove you from our distribution list please write to us at our e-mail address below, or to one of the addresses contained in the Contact page.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at one of the numbers in the 'Contact Us' page or send us an e-mail.