Client Services is often the first point of contact prospective applicants have with NEADS. The team responds to inquiries about our programs, reviews applications, and interviews viable candidates. They participate in the matching process and help clients prepare for on-campus training, ensure their comfort while here, and help with any concerns raised after client return home.

NEADS is pleased to welcome Kara Milotte as the new Manager of Client Services. Kara comes to us with a wealth of experience, having previously worked as psychiatric social worker at UMass Memorial Medical Center in Worcester. She holds degrees from Brown University (BA/Sociology), Northeastern University (MBA), and Boston College (Master of Social Work), and is deeply committed to the NEADS mission. As Kara explains, “I am thrilled to join the NEADS team to continue to advance the mission of enriching people’s lives by connecting them with Service Dogs who are carefully selected to meet their specific needs. It is an honor to be part of an organization that improves the lives of so many.”